PRODUCTS >> IVA
IVA – Your Copilot For A Smarter Enterprise
OVERVIEW
Our unified Agentic AI platform boosts user productivity through intuitive self-service, intelligent content creation, and task automation—while enabling AI-powered operations with event enrichment, diagnostics, RCA, and self-healing. As an Enterprise AI Fabric, it unifies your AI ecosystem and accelerates your journey to a truly intelligent enterprise.
PRODUCT TOUR
Explore the Future of Work with IVA
Key IVA Features
Flex LLM
Flex LLM lets you integrate with any LLM—public, private, or custom—tailored to your enterprise goals. The platform is LLM Agn...
Flex LLM
Flex LLM lets you integrate with any LLM—public, private, or custom—tailored to your enterprise goals. The platform is LLM Agnostic and integrates seamlessly with leading LLMs like ChatGPT, Gemini, Llama, Anthropic Claude, etc.
LLM Routing
Seamlessly connect to multiple LLMs in parallel and intelligently route queries to the most suitable model. Whether it's perf...
LLM Routing
Seamlessly connect to multiple LLMs in parallel and intelligently route queries to the most suitable model. Whether it's performance, cost, use case alignment, or compliance requirements, Flex LLM selects the optimal engine for every interaction.
IVA IDE
A web-based IDE to generate and test automation scripts and reusable components. Democratizes and speeds-u...
IVA IDE More
A web-based IDE to generate and test automation scripts and reusable components. Democratizes and speeds-up automation by leveraging AI to assist in code generation and efficient assembly of automation workflows.
Actions
Smart, automated workflows that resolve user requests and simplify admin tasks. From service fulfillment to issue resolutio...
Actions More
Smart, automated workflows that resolve user requests and simplify admin tasks. From service fulfillment to issue resolution, Actions eliminate manual effort and deliver instant outcomes—boosting productivity and enhancing user experience.
Omnichannel Enablement
Delivers a unified conversational experience across web, mobile, voice, ServiceNow app, and Microsoft Teams. S...
Omnichannel Enablement
Delivers a unified conversational experience across web, mobile, voice, ServiceNow app, and Microsoft Teams. Shift user interactions from traditional to digital channels and enable consumer grade experience within your enterprise.
Event Enrichment
Our AI-enabled event enrichment engine pulls contextual data from sources like CMDB, logs, monitoring tools, change rec...
Event Enrichment More
Our AI-enabled event enrichment engine pulls contextual data from sources like CMDB, logs, monitoring tools, change records, past incidents and updates the ticket to provide a unified view for faster triage and resolution.
Diagnostics
Our AI-enabled event enrichment engine pulls contextual data from sources like CMDB, logs, monitoring tools, change rec...
Diagnostics More
Uses AI to run real-time checks like server reachability, service status, resource usage, and log anomalies. Emulates L1 troubleshooting to isolate symptoms and filter noise, enabling faster, data-driven identification of probable causes.
Root Cause Analysis
Leverages enrichment and diagnostics data, along with your knowledge base, to identify root cause and provide detailed,...
Root Cause Analysis More
Leverages enrichment and diagnostics data, along with your knowledge base, to identify root cause and provide detailed, contextual troubleshooting steps—leading to faster problem identification, reduced noise, and improved MTTR.